We are able to offer a refund or a replacement of part of or the whole order (shipping fees are non-refundable) up to 4 weeks after the order date.
Due to inventory management, we are unable to offer direct exchanges for items that are undamaged. Instead, we accept returns for refunds, and then you are free to re-order the size/color/cut that you prefer. Just send us an email that you would like to return an item for a refund as an exchange, and we will reply with our shipping address and further instructions.
Questions about the Refund Services should be sent to us at email@example.com.